FREE SHIPPING ON ANY ORDER $50 OR MORE!

Leading your troop just got easier.

FAQ

Here is an overview of our shipping options:

  • Free Shipping: On any order of $50 or more. No coupon necessary. Continental US only.
  • Standard Shipping: $5 on any patch only order under $50. $7.50 on all other orders under $50.
  • Expedited: The cost is based on the weight and zip code. This option automatically includes insurance. Your order will usually arrive in 2-3 business days.
  • Urgent: The cost is based on the weight and zip code. This option automatically includes insurance. Your order will usually arrive in 1-2 business days.

That depends upon the shipping method you choose:

Within the continental US, we have free shipping, standard shipping and expedited options. The expedited options are given precedence and filled first in our warehouse.

  • Free and Standard Shipping: Ships within 1-2 business days (Monday-Friday). Please note this option may not deliver on Saturday or Sunday. See map below for transit times.
  • Expedited Shipping: Ships within 1 business day (Monday-Friday). Time in transit is usually 2 business days (Monday-Friday). Please note this option may not deliver on Saturday or Sunday.
  • Urgent Shipping: Ships within one business day. Time in transit is usually 1 business day (Monday-Friday). Please note this option may not deliver on Saturday or Sunday.

Yes, the privacy of your payment is guaranteed.
We offer free shipping on any orders of $50 or more
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You can add yourself to the wait list on the product screen.
No, but can be added to the wait list and you will be notified when it becomes available.
No, you do not have to have an account with us. However we do suggest it, as this will give you access to past orders and you will receive notifications about your order. And provide you with access to your downloads. If you lose your password, it can be emailed to you.
We only ship to the U.S. and Canada as well as our overseas military addresses.
You can return any items within 30 days if not completely satisfied except special orders, close outs, dated patches, clearance and discontinued merchandise. Items must be unused and in the original packaging. Fill out the return form included with the order or download it here and return it with your merchandise. We will credit you back for the items within 10 business days of its receipt. Shipping charges are not refundable. Any additional shipping charges incurred by MakingFriends.com from the carrier will be deducted before the refund is made including charges for refused packages and incorrect addresses. If you received free or reduced rate shipping on your order, the actual cost incurred by MakingFriends.com will be deducted from your refund. If you have received a quantity price break, the refund will be adjusted based on the quantity of the items you have kept.
We do not accept checks.
Yes, select PayPay as your payment option at check out and follow the instructions to complete payment.
 We collect sales tax for residents of New York state. If you are tax exempt you can upload a copy of your tax ID form at check out and sales tax will not be collected.
Yes, many of our items are already bulk packed and priced accordingly.
If you plan on bulk ordering for an event, please tell us in the comment section when you place the order, so we know not to pack kits individually.
Our items are already discounted and all of our customers are non-profit.
Yes, but it would be a special order. There are minimum quantities and these sales are final.
You can print patch catalogs here.  Our entire inventory is available online here for your viewing.
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