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FAQ

It depends upon the weight, destination and method of shipping. When placing your order online, you will be given shipping options and their costs. All funds are in US dollars. At that point you can continue or quit placing your order. Here is an overview of our shipping options:

  • Economy: Continental US only. $5.00 for patch only orders. $8.50 for all other orders. This option does not have insurance.
  • First Class Mail: When your package is 13 oz. or less, you will be given this option. It does not have insurance.
  • Priority Mail : The cost is based on the weight and zip code. You can choose this option. It does not have insurance.
  • Ground: The cost is based on the weight and zip code. This option automatically includes insurance.
  •  2 Day Fed Ex : The cost is based on the weight and zip code. This option automatically includes insurance

You can get all your shipping prices by putting the products in your shopping basket and clicking on the “Shipping Options?” link within the grey bar on the left hand side. Note: Makingfriends.com cannot be held responsible for packages without insurance once they leave our building so please consider this when choosing your option.

That depends upon the shipping method you choose:

Within the continental US, we have flat rate options and expedited options. The expedited options are given precedence and filled first in our warehouse.

  • Economy: Ships with-in 2-3 business days (Monday-Friday). Once ships may take approximately up to 10 days for delivery.
  • First Class Mail: Ships with-in 1-2 business days (Monday-Friday). Once ships may take approximately one week for delivery. Please note this option will not deliver on Sunday.
  • Priority Mail: Ships with-in 1-2 business days (Monday-Friday). Once ships may take approximately 2-4 days for delivery. Please note this option will not deliver on Sunday.
  • Ground: Ships with-in 1-2 business days (Monday-Friday). Once ships may take approximately 2-6 days for delivery. Please note this option will not deliver on Sunday or Monday.
  •  2 Day Fed Ex: Ships with-in 1-2 business days (Monday-Friday). Once ships may take approximately 2-3 business days (Monday-Friday) for delivery. Please note this option will not deliver on Saturday or Sunday.
Yes, the privacy of your payment is guaranteed.
We offer free shipping promotions and other coupons. Make sure to join our mailing list and like us on Facebook so you don’t miss out
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No, you will be contacted about unexpected out-of-stock items.
Yes, this will give you access to past orders and you will receive notifications about your order. If you lose your password, it can be emailed to you.
We only ship to the U.S. and Canada as well as our overseas military addresses.
Returns and exchanges must be made within 30 days of purchase. Items must be unused/unopened and in saleable condition. Just fill out the return form you received with your order or download it here. We will credit your card for the merchandise upon receipt. Shipping charges are not refundable. Any additional shipping charged to MakingFriends.com by the carrier will be deducted before the refund is made including charges for refused packages and incorrect addresses.
We do not accept checks.
Yes, select PayPay as your payment option at check out and follow the instructions to complete payment.
 We collect sales tax for residents of New York state. If you are tax exempt you can upload a copy of your tax ID form at check out and sales tax will not be collected.
Yes, many of our items are already bulk packed and priced accordingly.
If you plan on bulk ordering for an event, please tell us in the comment section when you place the order, so we know not to pack kits individually.
Our items are already discounted and all of our customers are non-profit.
Yes, but it would be a special order. There are minimum quantities and these sales are final.
We do not have any catalog books available. Our entire inventory is available online here for your viewing.

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